We aim to ship all orders within 24 hours (Mon - Fri) (excluding Bank Holidays). During busy times, it may take us a little longer to process your order but we always endeavour to dispatch your order as soon as possible. Please note that we do not have a courier or Royal Mail collection on a Saturday so orders placed Friday (pm) or over a weekend shall be dispatched the next working day i.e. Monday (or Tuesday if Monday is a Bank Holiday in the UK).
Delivery is usually by Royal Mail or My Hermes. Other couriers may be used depending on weight and volume of parcels.
If the weight of the parcel exceeds the upper threshold that Royal Mail or our Courier is able to carry, we may split your delivery into multiple parcels
Value Added Tax (VAT)
All orders sent to the United Kingdom (UK) will be charged VAT (currently charged at 20%).
Our VAT Registraion No is: GB 208 0376 30
We endeavour to keep stock levels on this site as accurate as possible. Please be aware that there may be a time delay for stock to be updated when an item is sold. As a result, an item may show as in stock when an order is placed but may not be in stock at the point that we process your order. This is unlikely as we usually carry enough stock to accommodate this but it may occur if stock levels for an item are low.
Please note that our system does not allocate stock until an order has been paid for and is 'complete' i.e. adding an item to your cart (without checking out and paying) will not allocate stock to you. Sending an order through without making payment will not complete the order and again stock will not be allocated until the system acknowledges the order as being 'accepted'. If an item is out of stock, we will endeavour to let you know as soon as possible.
Order Cancellations & Returns
You are entitled to cancel the order any time within 30 days from the date of delivery of the goods.
In order to cancel the order you must tell us of your intention to cancel the order by contacting us at email@example.com. We will then e-mail you a ‘Returns Form’ and details of your returns number. We are not able to accept a notice of cancellation via the telephone. Please do not return an item without contacting us first and obtaining a returns number. Once you have told us of your intention to return an item to us you have a further 7 days in which to actually send the goods back to us.
If you would like to return an item to us please return it to us at your cost in an unused state and in its original packaging. We recommend that you use a tracked service to return an item to us as we regret that we cannot be held responsible for any item lost in the post. We reserve the right to refuse acceptance of an item returned to us if we consider it to not be in an unused state or without the original packaging. We also reserve the right to make a deduction from the refund if the item/s have been handled more than was necessary whilst in your possession (i.e. you are entitled to handle them to the same degree of inspection as if you were buying them in a shop).
Return costs will not of course be charged to you if the product is faulty or we have sent you an incorrect item. In these circumstances please contact us at firstname.lastname@example.org so that we can advise with respect to the best way of the item being returned to us. PLEASE NOTE: If you claim that an item is faulty and return it to us and we can see that the item has been damaged or mistreated whilst in your care or is not faulty we reserve the right to deduct any charges (including return carriage charges) incurred buy us from any refund that we make.
Once an item has been returned to us a refund shall be issued within 2 working days of receipt.